Advance Job Skills: Communicating Virtually Part 1

With our Telephone Etiquette course, students will begin to see how important it is to develop better telephone communication skills.

Beginner 5(17 Ratings) 102 Students Enrolled
Created by Parvati Devadideva Last updated Wed, 03-Mar-2021 English
What will i learn?
  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Requirements
  • There is no essential requirement for this course
  • Anyone can attend this course.
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Description

Telephone Etiquette's exact meaning can sometimes be difficult to explain. It will be a singular attribute or characteristic that facilitates great communication inside and out of the office. It may be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop.


With our Telephone Etiquette workshop, students will determine how important it is to develop better telephone communication skills. By improving how they convey on the phone and improve basic communication skills, students will improve on almost every aspect of their career.

Who this course is for
  • The ideal candidates for this course are the fresh graduates and inexperienced professionals who are looking to establish themselves as thorough professionals in their organizations.
  • Expand their skills
  • Every one who wants to enhance life and improve their quality of life

Curriculum for this course
12 Lessons 01:40:11 Hours
Courses
12 Lessons 01:40:11 Hours
  • Getting Started 00:01:07
  • Aspects of Phone Etiquette 00:08:58
  • Using Proper Phone Language 00:09:11
  • Eliminate Phone Distractions 00:10:56
  • Inbound Calls 00:08:50
  • Outbound Calls 00:09:29
  • Handling Rude or Angry Callers 00:09:51
  • Handling Interoffice Calls 00:10:38
  • Handling Voicemail Messages 00:10:06
  • Methods of Training Employees 00:09:31
  • Correcting Poor Telephone Etiquette 00:10:45
  • Wrapping Up 00:00:49
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About the instructor
about-instructor
  • 3057 Reviews
  • 1024 Students
  • 204 Courses
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Student feedback
5
Average rating
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Reviews
  • reviewer-img
    Tue, 10-Nov-2020
    michael allebach
    For me it was like a History and Social Studies class. Too much information for me.
  • reviewer-img
    Wed, 11-Nov-2020
    lloyd trefz
    There should be some PowerPoint presentation...to engage participants like me as I am more of a visual learner...It is just a suggestion...nevertheless content is good.
  • reviewer-img
    Thu, 19-Nov-2020
    Phalak Singla
    Instructor has a world of her own distinctions... this Gurukol helps concise some of hers beautifully.
  • reviewer-img
    Thu, 26-Nov-2020
    David HP
    It is very informative course on body language. I learned many new things. Thank you!
  • reviewer-img
    Sat, 28-Nov-2020
    Abhishek Joshi
    Some very important key lessons learned in this course that has long been forgotten it's good to get to the nitty gritty of it.
  • reviewer-img
    Tue, 01-Dec-2020
    Merva Hutchinson
    It makes sense. Glad its not one of those courses that only make you feel good for a week and back to your insecurities. This course will change your life from the inside out.
  • reviewer-img
    Wed, 09-Dec-2020
    Diana Lavotem
    Virtual teams can consist of professionals who work from home full-time or part-time and this course actually tells us the technicalities about which most of us must be unaware.
  • reviewer-img
    Mon, 14-Dec-2020
    Adriana Valencia
    I can literally feel the enthusiasm from Instructor as she speaks. I am very pleased to have started this course. Thanks for asking.
  • reviewer-img
    Fri, 18-Dec-2020
    Joshua Houle
    the lecture was comprehensive and provides its listeners with detailed guidance. Great job !!
  • reviewer-img
    Mon, 21-Dec-2020
    Łukasz Andraczke
    The resources will really help me to launch and grow my business. Great job !!
  • reviewer-img
    Mon, 28-Dec-2020
    Nurul Farahniz
    It's Helpful and awesome course !!
  • reviewer-img
    Sun, 03-Jan-2021
    trellis cosby
    I got some basic confidence building advice out of it, but there are better courses for this on the platform. What really turned me off was the Instructor trying to turn me towards Christianity near the tail end of the course. Pretty disgusting. Keep this in mind before you buy. Its too late to ask for a refund but I really wish I did.
  • reviewer-img
    Sat, 09-Jan-2021
    trena brown
    Just the information I needed. I feel more confident and also know that I am on the right track. Great job !! NIce startup.
  • reviewer-img
    Sun, 10-Jan-2021
    Christine Cartner
    This course training was an enjoyable experience for me. I have been practicing mindfulness for the past seven years within the education system and supporting my role with this non-profit organization. I wanted an experience that I could get a certification as I am seeking to build on my skills and develop a plan to support my community. When I found this course, I felt that it was a perfect step into a series of beautiful steps exploring this topic. Thank you!
  • reviewer-img
    Mon, 11-Jan-2021
    Carolyn B
    Yes, Create a high degree of personal confidence and self esteem at work and this will help you grow and gain a special place at work.
  • reviewer-img
    Wed, 13-Jan-2021
    Oluwafunke Ajiboye
  • reviewer-img
    Sat, 16-Jan-2021
    Anders Albert
    Great teacher and course. Experienced and knowledgeable teacher. Thank you for taking the time in making the course and sharing your skill and talent with us.
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Includes:
  • 01:40:11 Hours On demand videos
  • 12 Lessons
  • Anytime access
  • Access on mobile