Business Communication: Contact Center Training

Business Communication a success factor for the growth of people in that organization. Students will discover the basic elements of being an effective employee of a contact center in this course.

Beginner 4(16 Ratings) 147 Students Enrolled
Created by Parvati Devadideva Last updated Sat, 13-Mar-2021 English
What will i learn?
  • How to get management involved in training.
  • Why peer training works.
  • That manners are important with a contact center.
  • How to build rapport with the callers.
  • How to deal with difficult customers.

Requirements
  • There is no essential requirement for this course
  • Anyone can attend this course.
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Description

The term Contact Center connect to sales calls and telemarketers for many people. There are many such avenues that a contact center is of assistance within a corporation that doesn't pertain to the sales call. A contact center can give customer support, information technology support, and far more. The key to having a good customer experience employing a contact center is within the training. A well-trained contact center is a difference between gaining more customers and losing customers. Customers desire a well-educated agent once they contact a business. They require to understand that the person answering their questions knows what they're talking about. Training your staff and giving them the necessary data to assist your customer base is paramount effectively.

Who this course is for
  • Every one who wants to enhance life and improve their quality of life
  • Expand their skills
  • Students who want to establish themselves as thorough professionals in their organizations.

Curriculum for this course
12 Lessons 01:21:11 Hours
Courses
12 Lessons 01:21:11 Hours
  • Getting Started 00:01:27
  • It Starts at the Top 00:08:46
  • Peer Training 00:09:06
  • How to Build Rapport 00:09:33
  • Learn to Listen 00:14:35
  • Review Questions 00:07:40
  • Review Questions 00:03:17
  • Handling Difficult Customers 00:06:44
  • Getting the Necessary Information 00:05:49
  • Performance Evaluations 00:06:34
  • Training Doesn't Stop 00:06:54
  • Wrapping Up 00:00:46
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About the instructor
about-instructor
  • 3057 Reviews
  • 1024 Students
  • 204 Courses
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Student feedback
4
Average rating
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  • 31%
  • 50%
  • 18%
Reviews
  • reviewer-img
    Thu, 05-Nov-2020
    Maria Cecilia
    Well explained and very relatable THANKS GURUKOL
  • reviewer-img
    Wed, 11-Nov-2020
    natalie thomas
    Very informative, looking forward to the next one.
  • reviewer-img
    Tue, 17-Nov-2020
    seantrell smith
    Yes because after reading her book I was ready to hear how to put the techniques together
  • reviewer-img
    Sat, 21-Nov-2020
    Tim Scott
  • reviewer-img
    Thu, 26-Nov-2020
    Vidya T
    This course is absolutely amazing, I would recommend it to anyone that feels they need more time. Brilliant
  • reviewer-img
    Wed, 02-Dec-2020
    tyler reff
    Really good and detailed introduction to the topics providing scientific background information to the theories
  • reviewer-img
    Sat, 05-Dec-2020
    Linda Lee
    So far, this is following what I understand about the password process. Good resource links.
  • reviewer-img
    Sun, 06-Dec-2020
    Shital Ravi
    This course helped me so far in identifying my main problem in business, and maybe now I can succeed.
  • reviewer-img
    Fri, 18-Dec-2020
    trengganu ly
  • reviewer-img
    Tue, 22-Dec-2020
    Timothy Acreman
    Good details about unplugging yourself from continuous exposure to media (through your cell/laptop or cable) and focusing on real things that matters to you and achieve goals. Achieved goals, that will contribute to your success and satisfaction.
  • reviewer-img
    Tue, 29-Dec-2020
    Frank Connor
    great
  • reviewer-img
    Wed, 30-Dec-2020
    Lisa Cross
  • reviewer-img
    Sat, 02-Jan-2021
    trecia matthews
  • reviewer-img
    Fri, 08-Jan-2021
    Charlena Kay
    Thanx for great course.
  • reviewer-img
    Wed, 13-Jan-2021
    Maria Martins
    The course was useful and I'll definitely make use of the ideas. The examples given for some of the recall tasks were specific to the US. I found this particularly challenging when doing the 'house files' task. It appears to me that the Instructor is competent enough to ensure that the audience can relate to the object/ideas in the activities.
  • reviewer-img
    Tue, 19-Jan-2021
    Jermaine Preston
    This course was not what I was expecting; however, it did cause me to reflect on life goals.
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Includes:
  • 01:21:11 Hours On demand videos
  • 12 Lessons
  • Anytime access
  • Access on mobile