Earn More Learn Call Center Skills

Students will learn the skills to improve productivity and performance.

Beginner 4(16 Ratings) 95 Students Enrolled
Created by Parvati Devadideva Last updated Thu, 04-Mar-2021 English
What will i learn?
  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarize myself with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.

Requirements
  • Anyone can attend this course.
  • There is no essential requirement for this course
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Description

 Telephonic skills are a highly valuable tool to possess in an employee's skill-set, and call center Training will help provide those skills. This course will help students improve their phone skills, making them more confident, improving sales, and helping gain new customers while retaining their current clientele. A more confident employee is additionally happier, and happier employees will produce happier customers.


To increase sales, the corporate has to be simpler and cognisant about its brand and also the employee's communication. The corporate also must justify costs. Retaining happy customers will lower costs because it can reduce turnover. Students will learn the talents to enhance productivity and performance. This may produce a positive environment throughout your company and help influence the organization as an entire. Evaluating metrics and training is also accustomed to confirming the students are reaching their potential and staying their skill-set at a high level.

Who this course is for
  • The ideal candidates for this course are the fresh graduates and inexperienced professionals who are looking to establish themselves as thorough professionals in their organizations.
  • Expand their skills

Curriculum for this course
12 Lessons 01:50:10 Hours
Courses
12 Lessons 01:50:10 Hours
  • Getting Started 00:01:17
  • The Basics I 00:10:59
  • The Basics II 00:09:30
  • Phone Etiquette 00:10:07
  • Tools 00:07:48
  • Speaking Like a Star 00:08:15
  • types of Questions 00:15:48
  • Benchmarking 00:10:32
  • Goal Setting 00:13:35
  • Key Steps 00:11:04
  • Closing 00:10:27
  • Wrapping_Up 00:00:48
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About the instructor
about-instructor
  • 3057 Reviews
  • 1024 Students
  • 204 Courses
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Student feedback
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Average rating
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Reviews
  • reviewer-img
    Fri, 30-Oct-2020
    Louise Lowe
    Great course for beginners in calling industry
  • reviewer-img
    Sun, 01-Nov-2020
    Oluwafunke Ajiboye
    I like the course providing lots of examples and certain scenarios which helps to understand the lectures' content.
  • reviewer-img
    Tue, 03-Nov-2020
    Barbara Wegner
    In todays world, every organization needs to provide customer support to their consumers. This course help the potentional indiividuals to grow
  • reviewer-img
    Wed, 04-Nov-2020
    Benjamin Lim
    This course presented numerous approaches and insight into increasing skills.
  • reviewer-img
    Sun, 08-Nov-2020
    treasa jones
    Excellent work and congratulations to the creators. For those still thinking on taking it... take the risk, I did and i'm happy I did.
  • reviewer-img
    Mon, 09-Nov-2020
    Ken Haile
    Till now the course is going well for me, Slow and steady, and could understand all that is being told.
  • reviewer-img
    Sun, 15-Nov-2020
    teresa mcglone
    Lots of good interesting tactics-- good use of and description of sample studies to illustrate principles-- would have liked some more documents to take away to refer quickly to in the future.
  • reviewer-img
    Thu, 19-Nov-2020
    Adrian Jackson
    I do believe this is a good coarse for not only me, but many to take or look into. Just because you see something in your own view, doesn't mean everyone around you see's it in the same manner. What I (you) may think is ok, is found not ok with someone else's view. Something to consider and not over look before proceeding. This is very important not only to ourselves, but just as important to the person or persons on the receiving end.
  • reviewer-img
    Wed, 25-Nov-2020
    Virgil Crouch
    Wonderful insights by the author. It's just for everyone who wants to increase their productivity and also grow internally. Much Helpful.
  • reviewer-img
    Sat, 28-Nov-2020
    Tyrel Basdeo
    great way and platform to learn professionally
  • reviewer-img
    Sat, 05-Dec-2020
    Tina Mackenzie
  • reviewer-img
    Sun, 13-Dec-2020
    Teresa Gonzales
  • reviewer-img
    Wed, 16-Dec-2020
    Lourens Groenewald
    Well done
  • reviewer-img
    Fri, 18-Dec-2020
    Gina Gonzalez-Nunez
    This course is aligned to exactly what I was looking for. This course is great for putting everything you're looking for into prospective.
  • reviewer-img
    Mon, 21-Dec-2020
    Keat Ching
    The lecture was comprehensive and provides its listeners with detailed guidance
  • reviewer-img
    Sat, 26-Dec-2020
    Eusebio Amorim
    The study guide was well laid out. Would have liked to have a more interactive course that evaluates student progress. All in all a good course to follow. Thank you
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Includes:
  • 01:50:10 Hours On demand videos
  • 12 Lessons
  • Anytime access
  • Access on mobile