Gain Insight of Delivering Customer Service

The Customer Service course will study all kinds of consumers and how we will serve them better and improve ourselves within the process.

Beginner 4(17 Ratings) 101 Students Enrolled
Created by Parvati Devadideva Last updated Wed, 03-Mar-2021 English
What will i learn?
  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Requirements
  • There is no essential requirement for this course
  • Anyone can attend this course.
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Description

 Each and each one in every one of us serves customers, whether we comprehend it or not. Maybe you are on the front lines of a corporation, serving the folks that buy your products. Perhaps you're an accountant, serving the workers by producing their paychecks and keeping the corporate running. Or even you are a company owner, serving your staff and your customers.


The customer service course will look at all sorts of shoppers and how we will serve them better and improve ourselves within the process. Students will be provided a robust skillset including in-person and over the phone techniques, handling difficult customers, and generating return business.

Who this course is for
  • The ideal candidates for this course are the fresh graduates and inexperienced professionals who are looking to establish themselves as thorough professionals in their organizations.
  • Every one who wants to enhance life and improve their quality of life

Curriculum for this course
59 Lessons 01:04:36 Hours
Explaining - Customer Service
23 Lessons 00:26:00 Hours
  • Lesson - Overview 00:00:29
  • Course Introduction Part-1 00:00:43
  • Course Introduction Part-2 00:00:17
  • Explaining - Customer Service 00:00:18
  • Identifying - Customer 00:00:00
  • Services 00:01:36
  • Creating - Relationships 00:04:26
  • Hurdles to great Customer Service 00:03:54
  • Dealing with Barriers 00:02:16
  • Figuring out Customer Expectations 00:00:08
  • What are Customers looking for ? 00:01:23
  • What are Customers trying to avoid ? 00:01:34
  • Stats of Customer Support 00:00:58
  • Service Quality Factors 00:02:00
  • Giving Great Customer Service 00:00:07
  • Features of a Great Service Provider 00:00:58
  • Great Customer Service Mindset 00:00:48
  • Creating a Great Customer Service Strategy 00:01:42
  • Explaining - Current Situation 00:00:40
  • Define - Targets and Values 00:00:26
  • Implying - Great Customer Service Strategy 00:00:32
  • Tracking Customers’ Changing Needs 00:00:24
  • Overview 00:00:21
  • Understanding - Customer 00:00:16
  • Ideas for Making Positive Impressions 00:01:13
  • Fulfilling Customer Needs 00:00:28
  • Questioning Techniques 00:00:42
  • Great Listening Strategy 00:01:07
  • Creating a Positive Impression 00:01:08
  • Following-up 00:01:34
  • Follow-up Methods 00:01:08
  • Explaining - Customer Service and the Telephone 00:00:18
  • Telephone Manners 00:02:25
  • Answering Telephone 00:00:15
  • How to Greet? 00:00:29
  • Using Your Voice 00:00:45
  • How to express that you are Listening? 00:01:05
  • Process for Transferring Calls 00:00:52
  • Noting Meaningful Messages 00:01:20
  • Lesson Overview 00:00:34
  • How to Handle Complaints? 00:00:16
  • 4.1 Understanding - Complaints 00:00:26
  • Customers Not Complaining 00:00:37
  • Going through Complaints as Opportunities 00:01:35
  • Few Forbidden Lines 00:01:53
  • Recovery for Service 00:02:22
  • How to Deal with Difficult Customers 00:02:05
  • Dealing with Upset and Difficult Customers 00:01:15
  • Lesson Overview 00:00:25
  • Dealing with Stress 00:00:15
  • Understanding - Stress 00:00:27
  • Stress Sources 00:00:54
  • How to react to Stress? 00:02:01
  • Figuring Your Beliefs 00:02:11
  • Dealing with your Irrational Thoughts 00:01:35
  • How to use Questions to Challenge Thinking 00:01:02
  • Preventive Measures Steps 00:02:24
  • Lesson Overview 00:00:23
  • Course Conclusion 00:00:51
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About the instructor
about-instructor
  • 3057 Reviews
  • 1024 Students
  • 204 Courses
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Student feedback
4
Average rating
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  • 11%
  • 17%
  • 29%
  • 41%
Reviews
  • reviewer-img
    Wed, 04-Nov-2020
    Anthony Lewis
  • reviewer-img
    Thu, 12-Nov-2020
    Shana Vivek
    the over the phone techniques, and dealing with difficult customers, exercise was something that I have never thought of in an online course. VERY NICE !!!
  • reviewer-img
    Sat, 14-Nov-2020
    Minnie Richard
    This course absolutely open a new different thinking for me and helped me understand my custtomers need in a better way. I am glad I have taken this course. For the future used this will help a lot in my profession. Thank you!
  • reviewer-img
    Sun, 22-Nov-2020
    Mary-Ann Liggins
    I really enjoyed this course! Excellent client interview makes this technique so much easier to understand and put into practice! Thanks!
  • reviewer-img
    Wed, 25-Nov-2020
    Stefan Morgenroth
    very well moderated course.It will definitely help me Identify customers’ needs more specifically.
  • reviewer-img
    Fri, 27-Nov-2020
    LuAnn Graber
    Very well explained and tells you many more inside details. The instructor must be having long experience.
  • reviewer-img
    Fri, 04-Dec-2020
    Praful Dandgawal
     customer service means in relation to all your customers, both internal and external, this is what we all needs to understand deeply as this forms the basis of any business.
  • reviewer-img
    Fri, 11-Dec-2020
    SP Chaudhary
    I find it mostly interesting. I like the assignments but I wish there was someone to hold you acountable for your work .
  • reviewer-img
    Tue, 15-Dec-2020
    Riner Andrie
    It was great for understanding basics about customer service and rewarding when you get the Certificate at the end :) I enjoyed it
  • reviewer-img
    Sun, 20-Dec-2020
    dawn hall
    From a customer point of view, they also expect a proper aftersale services as well in order to expect them some more sales in future.
  • reviewer-img
    Thu, 24-Dec-2020
    Karl Corral
  • reviewer-img
    Sun, 27-Dec-2020
    José Fernández
    Instructor is clear concise and a great story teller. I found this course with him teaching to be very insightful & user friendly.Thank you
  • reviewer-img
    Sun, 03-Jan-2021
    Yvan Rosi
    It tells you how you can serve them better and improve ourselves in the process.This mantra forms the basis for any business.
  • reviewer-img
    Mon, 04-Jan-2021
    Cristina Serban
    I've learnt a lot from this course and my basic concepts on research is much clearer than ever. Even though the subject is very tough, but the videos are simple and easy to understand. The lecturer seems to apologize and has stated to minimize his errors on coding, but actually this make me feel more like attending a real class with a real teacher. As for me i found the lecturer very humble in spite of his expertise and geniuses. So, thankyou.
  • reviewer-img
    Sat, 09-Jan-2021
    Sandra Soriano
  • reviewer-img
    Sun, 17-Jan-2021
    Patricia Bennett
    Overall it's a great introduction to dancing.4 stars because music is out of sync in multiple videos making it impossible to follow along :/
  • reviewer-img
    Sat, 23-Jan-2021
    Ibrahim AlHammadi
    Instructor is very clear, concise - gives great examples.
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$44.44
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Includes:
  • 01:04:36 Hours On demand videos
  • 59 Lessons
  • Anytime access
  • Access on mobile