Habits: Civility in Office

To address the growing problem of incivility within the work setting, this course introduces the concept of civility, its importance to an organization, moreover as its typical causes and effects.

Beginner 4(17 Ratings) 84 Students Enrolled
Created by Parvati Devadideva Last updated Thu, 04-Mar-2021 English
What will i learn?
  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette.
  • Learn the basic styles of conflict resolution.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution.
  • Understand the different elements of effective communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there’s conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

Requirements
  • There are no prerequisites for this course
  • Anyone can attend this course.
  • No prior knowledge or experience is required to enroll for this course.
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Description

 While an educational program on workplace manners and courtesy could seem like overkill, the fact is: rudeness is a scourge costing the industry millions a year. Certainly, what society seems to be getting in terms of both knowledge and technological advancement, is losing out the basic social values that directly impact the underside line.


To address the growing problem of incivility within the work setting, this workshop introduces the concept of civility, its importance to a corporationstill as its typical causes and effects. Skills needed to effectively practice civil behavior, likewise as other ways organizations can systematize civility within the workplace also will be discussed. The advantages of civility are countless and can pay off immensely in every aspect of your job.

Who this course is for
  • Every one who wants to enhance life and improve their quality of life
  • Expand their skills

Curriculum for this course
12 Lessons 02:32:16 Hours
Courses
12 Lessons 02:32:16 Hours
  • Getting Started 00:04:14
  • Introduction 00:15:42
  • Effective Work Etiquette 00:15:00
  • Costs and Rewards 00:17:08
  • Conflict Resolution 00:15:04
  • Getting to the Cause 00:16:24
  • Communication 00:11:26
  • Negotiation 00:15:27
  • Identifying Your Need 00:12:27
  • Writing a Civility Policy 00:15:21
  • Implementing the Policy 00:13:24
  • Wrapping Up 00:00:39
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About the instructor
about-instructor
  • 3057 Reviews
  • 1024 Students
  • 204 Courses
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Student feedback
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Average rating
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  • 17%
Reviews
  • reviewer-img
    Tue, 03-Nov-2020
    Ben AXS
    Employees working side-by-side need to learn how to respect each other so that they can work as a team. This course helps you understand this in a way better way. Must recommended.
  • reviewer-img
    Sun, 08-Nov-2020
    teresa reina
    Good information helpful tips so far, on how to be more productive. Good course for the beginner.
  • reviewer-img
    Thu, 12-Nov-2020
    michael allebach
    Examples used in this course are good and relevant in our daily lives.
  • reviewer-img
    Wed, 18-Nov-2020
    Carla van
    this course allows you to Look at civility as a communication skill that can be taught. Great team Gurukol !!
  • reviewer-img
    Thu, 26-Nov-2020
    trell bolden
    Yes, Just what I have been looking for. To began my New Start in life
  • reviewer-img
    Sat, 28-Nov-2020
    Miles Daniel
  • reviewer-img
    Fri, 04-Dec-2020
    thomas reimer
    the best Instructor I ever seen in my life . he enhanced my confidence to next level.
  • reviewer-img
    Sat, 05-Dec-2020
    Natalie Piecka
    It was a perfect match and exactly what I needed. I learned new strategies
  • reviewer-img
    Wed, 09-Dec-2020
    Lisa Dee
  • reviewer-img
    Thu, 10-Dec-2020
    theresa reil
    Excellent course with lots of practical advice. Enjoyed the course so much I watched it twice and will watch it again in the future. The presenter does an excellent job of explaining the material.
  • reviewer-img
    Tue, 15-Dec-2020
    tony recupero
    it tells you to Develop a positive communication climate to enhance productivity and help grow business. Great team efforts!! KUDOS
  • reviewer-img
    Mon, 21-Dec-2020
    Abhishek Joshi
    Yes, it was a huge help to manage the four key skills of self-empowerment when faced with difficult people which the magic KEY would be Humility and Self-Control ☺☺☺☺
  • reviewer-img
    Tue, 22-Dec-2020
    tressie dotson
    Yes, this course is a good match for me. I have learnt quite a number of things which I will be putting into practice with the expectation that the results I will get will make me better and more civilized at work Thank you team
  • reviewer-img
    Wed, 23-Dec-2020
    Céline Nguyen
    It was a good match since I have a habit of being unproductive in my personal life. What really helped me was writing down what I want to accomplish for that day. I usually try just getting one thing done a day, but that is not realistic when it comes to working from home. So creating a complete schedule for what I want to accomplish, and taking the time to hand write it is very helpful.
  • reviewer-img
    Tue, 29-Dec-2020
    Hoang Phan
    the great course expands all my expectations. I even learned how to change my behavior to help my kids. It is true that the parents now have to change and not the child.
  • reviewer-img
    Tue, 05-Jan-2021
    Keiko Rathbun
    This program is an amazing program. So in-depth yet the modules are aligned to work through with ease. My own transformation has been eye-opening. I'm thrilled be able to pass these processes on to my clients!
  • reviewer-img
    Thu, 07-Jan-2021
    Kendall Tyler
    The course includes lots of great information, some hints on remote working software, and some tools to improve your process. I also like that the course has been updated to include tips for people who are currently isolated due to the pandemic. Well presented and quite useful. Thanks!
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Includes:
  • 02:32:16 Hours On demand videos
  • 12 Lessons
  • Anytime access
  • Access on mobile