Name: Marketing And Sales: Customer Support ,
Brand: Gurukol
SKU: 91471499
Price: 97 USD
Availability: InStock
Rating: 4 (19 reviews)

What will i learn?

Define customer support
Know the different venues for customer support
Recognize challenges of customer support
Learn different applications
Know proper forms of documentation
Learning to be proactive in customer support

Requirements

Anyone can attend this course.
There is no essential requirement for this course
No prerequisites needed

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Description

Customer support accustomed mean a face-to-face conversation with a customer or a call. Today, technology has changed how we approach customer support. It now encompasses the web, websites, webchats, and even smartphone apps. The customer experience begins long before the acquisition is created.

Students will discover new opportunities in online customer support services and a way to use these opportunities to their advantage.

Who this course is for

Students who want to establish themselves as thorough professionals in their organizations.
Expand their skills
Every one who wants to enhance life and improve their quality of life

Curriculum for this course

13 Lessons 01:05:31 Hours

Courses

13 Lessons 01:05:31 Hours

Getting Started 00:01:08
What Is Customer Service 00:06:27
Challenges 00:06:39
Email 00:05:57
SMS 00:06:18
Webchat 00:06:14
Multi Channel Apps 00:06:15
Support Ticket Apps 00:06:20
Documentation 00:06:06
Feedback 00:05:59
Be Proactive 00:06:46
Wrapping Up 00:00:41
Wrapping Up 00:00:41

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About the instructor

3058 Reviews
1025 Students
204 Courses

Team Gurukol

Gurukol is determined to reduce economic and social stress, and enhance the quality of life, by providing on-demand online courses imparting high-quality education. Our goals are to provide the best Transformational Online Courses, and Technology platforms to bring together determined Gurus (Teachers) and Seekers (Students), and create a community for transforming skills and improve life with high-end effective courses on Personality Development. Our mission is to implement a culture of ‘Accessible. Affordable. Available. Education’ for every individual on this planet.

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Gurukol is determined to reduce economic and social stress, and enhance the quality of life, ...Explore More

Student feedback

Average rating

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Reviews

M. Hermiyawan
Arnold Billones

This course presented numerous approaches and insight into increasing self-discipline.
Khurram Javed

Yes it was a good match very helpful amazing
Katherine Baker

I’m learning lots, it’s always better of course when you can ask questions in real life, but of course, I realize with this type of tutorial it’s not possible!
Frey Chu

I like the teacher's approach. which is so realistic. The curriculum is well organized and makes perfect sense.Worth giving it a try!
Lyndah Kambita

talking about our unconscious biases, prejudices, and stereotypes. We have to improve upon our own biases and prejudices.
Rajendra Vittal

great examples. I enjoyed the training. it was like an eye opener on certain things we do unconsciously
Yash Mahesh

Now I know how to dress appropriately for the kind of work that I am engaged in.
Lakshmi Dayanand

very knowledgebale amazing highly recommended
Trena Brown

This was my first course, and I'm enjoying it so far. I think theInstructor was so much helpful and grabbed my attention.
Tim Reissmueller

Good course. Very relevant to all parts of life, both work and home.
Joseph Azavedo
Ai Vee

fabulousssss.
Kristen L

I would like to thank for all of the effort and enthusiasm that he puts into his teachings. This is not a course that should be rushed through, if you do, you will lose out on a plethora of information that will not only guide you through how you choose to live mindfully, but will enable you to help others begin their own journey of mindful living.
Benjamin Cavazos
Estela Flores

the second course by Instructor that I've taken - it also is a really good one, useful advice and exercises as well as downloadable guides and work books.Thank you!
Mehrad Sayyar

This course was really interesting, the lenght of it is perfect and it is perfectly clear
Larissa Joanne

Excellent course. Great teacher. I feel grateful!
Alexis Anderton

awesomeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee truly amazing Thanks Gurukol

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