Marketing and Sales: Provide Customer Service

Providing a customer service attitude may be a must-have attribute; this course will look at all sorts of consumers and how we can serve them better and improve ourselves within the process.

Beginner 4(18 Ratings) 95 Students Enrolled
Created by Parvati Devadideva Last updated Thu, 04-Mar-2021 English
What will i learn?
  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Requirements
  • Anyone can attend this course.
  • No prerequisites needed
  • No prior knowledge or experience is required to enroll for this course.
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Description

Each and each one among us serves customers, whether we are aware of it or not. Maybe you will be on the front lines of a corporation, serving those who buy your products. Perhaps you're an accountant, serving the staff by producing their paychecks and keeping the corporate running. Or even you are a company owner, serving your staff and your customers.


Providing a customer service attitude could be a must-have attribute; this course will look at every type of shoppers and how we will serve them better and improve ourselves within the process. Students will provide a powerful skillset, including in-person and phone techniques, managing difficult customers, and generating return business.

Who this course is for
  • Every one who wants to enhance life and improve their quality of life
  • Expand their skills
  • Students who want to establish themselves as thorough professionals in their organizations.

Curriculum for this course
12 Lessons 01:46:52 Hours
Courses
12 Lessons 01:46:52 Hours
  • Getting Started 00:01:58
  • Who We Are and What We Do 00:09:39
  • Establishing Your Attitude 00:11:45
  • Identifying and Addressing Customer Needs 00:11:37
  • Generating Return Business 00:13:30
  • In Person Customer Service 00:10:17
  • Giving Customer Service over the Phone 00:11:50
  • Providing Electronic Customer Service 00:17:15
  • Review Questions 00:02:59
  • Understanding When to Escalate 00:13:29
  • Review Questions 00:01:45
  • Wrapping Up 00:00:48
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About the instructor
about-instructor
  • 3057 Reviews
  • 1024 Students
  • 204 Courses
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Student feedback
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Reviews
  • reviewer-img
    Fri, 30-Oct-2020
    Amanda McEnroe
    Very insightful and thought provoking. The course simplifies the concept of being creative and offers new ways to approach creative thinking.
  • reviewer-img
    Sat, 07-Nov-2020
    Gruša Kočica
    Awesome course.really helpful thanks Gurukol
  • reviewer-img
    Mon, 09-Nov-2020
    trevin thomas
    I loved this course. Great presentation and the information provided was truly relevant to how I see myself teaching meditation. Thank you so much for this beautiful course.
  • reviewer-img
    Mon, 16-Nov-2020
    tim reissmueller
    I've been an enthusiast of the mini habits approach for quite some time now and Stephen's course has truly put the icing on the cake. It's brilliant, entertaining, funny, and the knowledge/wisdom is broken down into mini steps ;)
  • reviewer-img
    Sat, 21-Nov-2020
    Andrew Smith
  • reviewer-img
    Sat, 28-Nov-2020
    Sam Singh
    Great Course! Extremely helpful, applicable advice is balanced, entertaining as well.
  • reviewer-img
    Mon, 30-Nov-2020
    SP Chaudhary
    Mind Mapping is a skill that should be taught to everyone earlier than we find it now. The Instructor does an excellent job of not only teaching you how to do effective Mind Maps but why they work.
  • reviewer-img
    Fri, 04-Dec-2020
    trevor champion
    A good short course, could have been supported with more examples, particularly for the first element. Also, the voice is low-pitch and Instructor tends to speak too quick.Otherwise, the techniques discussed are practical.
  • reviewer-img
    Tue, 08-Dec-2020
    Maria Cecilia
    Very informative, and detailed.excellent Job thanks
  • reviewer-img
    Tue, 15-Dec-2020
    Lisa Villa
    Engaging, informative, well thought-out presentation and content. Thankful to Instructorfor providing so many tips to be productive not only in my work but in life.
  • reviewer-img
    Mon, 21-Dec-2020
    Florian Sollich
    really very good course and helpful to me
  • reviewer-img
    Wed, 23-Dec-2020
    HATTAN ABUSHAL
    I REALLY LIKE THIS COURSE SO MUCH WHO HELPS ME A LOT THANKS GURUKOL
  • reviewer-img
    Fri, 25-Dec-2020
    tanya aaron
    Its been really interesting and enriching.It covers all aspects of a successful presentation.Best part is, it even contains data of Virtual presentations and tools which is really important in current scenario.
  • reviewer-img
    Mon, 28-Dec-2020
    Maria Caruso
    It's exactly how I have been living my life. Awareness of this philosophy of living initiated around 10 years ago. This is amazing, like a mirror of myself.
  • reviewer-img
    Sat, 02-Jan-2021
    Yukiko Sakuta
    Thank you, I really appreciate all you are doing with these courses :)
  • reviewer-img
    Sat, 09-Jan-2021
    John Unholz
    An inovative way of thinking, Very smart Instructor And a quality work on the field of learning. Thanks for sharing.
  • reviewer-img
    Tue, 12-Jan-2021
    Imran KHAKOO
    Amazing delivery of the common yet unusual topic. Instructor is an excellent orator and his storytelling approach makes things very easy to understand. Overall an excellent course and worth spending 2 hours, a lot of learning in a very structured way. Cheers.
  • reviewer-img
    Thu, 14-Jan-2021
    Francis Redrick
    The contents was very good. I have learned a lot, but for me she talked to fast so I could not take and absorb the content.
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Includes:
  • 01:46:52 Hours On demand videos
  • 12 Lessons
  • Anytime access
  • Access on mobile