Win Over Hard Nutty Customer

Seekers will learn the way engaging customers properly can benefit both the worker and customer.

Beginner 4(19 Ratings) 99 Students Enrolled
Created by Parvati Devadideva Last updated Thu, 04-Mar-2021 English
What will i learn?
  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Requirements
  • There is no essential requirement for this course
  • Anyone can attend this course.
  • No prior knowledge or experience is required to enroll for this course.
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Description

Customer service could be a necessary position within the job world today. It helps companies give customers what they need and what they have. Although many shoppers are difficult, with the correct training, skills, and knowledge, any difficult customer is often perfect. With a positive attitude, your employee can positively house the foremost difficult customers, and both parties can end the conversation satisfied.


Seekers will find out how engaging customers properly can benefit both the worker and the customer. Good customer service can change a company’s reputation. Students will gain a replacement perspective through this course to react to negative customers and left them satisfied and as a returning customer.

Who this course is for
  • Every one who wants to enhance life and improve their quality of life
  • Expand their skills

Curriculum for this course
12 Lessons 02:01:37 Hours
COURSES
12 Lessons 02:01:37 Hours
  • Getting Started 00:01:24
  • The Right Attitude Starts with You 00:10:46
  • Stress Management Internal Stressors 00:13:11
  • Stress Management External Stressors 00:11:15
  • Transactional Analysis 00:10:35
  • Why are Some Customers Difficult 00:12:09
  • Dealing with the Customer Over the Phone 00:13:45
  • Dealing with the Customer in Person 00:11:27
  • Sensitivity in Dealing with Customers 00:14:22
  • Scenarios of Dealing with a Difficult Customer 00:13:39
  • Following up with a Customer Once You Have Addressed Their Issue 00:07:46
  • Wrapping Up 00:01:18
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About the instructor
about-instructor
  • 3057 Reviews
  • 1024 Students
  • 204 Courses
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Student feedback
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Average rating
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Reviews
  • reviewer-img
    Thu, 05-Nov-2020
    Bobbie Gordon
    This course is so informative and my absolute favorite course I've attended!
  • reviewer-img
    Fri, 13-Nov-2020
    Shanon Washington
    I feel like there could have been more information. It's basically just common knowledge.
  • reviewer-img
    Wed, 18-Nov-2020
    shaniqua wright
    Taking this course looks to be very helpful as these are the things I go through on daily basis and this course will definitely help me to be better at times.
  • reviewer-img
    Sun, 22-Nov-2020
    trecia henry
  • reviewer-img
    Thu, 26-Nov-2020
    Samir Sawant
  • reviewer-img
    Tue, 01-Dec-2020
    mildred rice
    Never really put much thought into an resume but I see I got upgrading to do. Then I never thought to just look at job opportunities in the main field of work I've worked in, I just filled the app out if the work seem to interest me or close enough to what I'm use to.
  • reviewer-img
    Wed, 09-Dec-2020
    Bryan Smith
    Very good course for me in management and personal life as well. Excellent facilitator that has inspired so much in relationship management
  • reviewer-img
    Mon, 14-Dec-2020
    Bruce Drennen
    very informative... I think the Instructor was very knowledgeable and has interesting material and riveting delivery. thank you!
  • reviewer-img
    Sat, 19-Dec-2020
    Gina Gonzalez-Nunez
    GOOD techniques. Though I'm good in grasping concepts on video, AMAZING
  • reviewer-img
    Sun, 20-Dec-2020
    Cheryl Denise
    It was very good course. Slow tempo but without any unnecessary talks, many examples. Comfort challenges are very good to practice almost every day. I liked a story from ultra-marathon in the desert. Almost every important lesson has a pdf so I can return back to it easily, no need to write it down by myself.
  • reviewer-img
    Mon, 21-Dec-2020
    Jennifer Sudhu
  • reviewer-img
    Tue, 29-Dec-2020
    Amy Edmonds
    I got more than I expected. Amazing logical explanations for each step. I recommend this course to everyone to at least go through it once and you will get lessons for life. Thanks a lot.
  • reviewer-img
    Mon, 04-Jan-2021
    Bryant Watson
    Amazing course. It helps me to expand my imagination and be ready for World Building, Thanks! looking forward to see more courses of you in the future.
  • reviewer-img
    Mon, 11-Jan-2021
    Stan Green
  • reviewer-img
    Thu, 14-Jan-2021
    trevor driver
    My experience was really very good, the whole session actually stroked my mind a lot about taking action immediately.
  • reviewer-img
    Tue, 19-Jan-2021
    Johanna Perez-Shovlin
    Yes It actually resonated deeply with me as my views were already very similar however it gave me structure and context for the way to raise my 2 and 8 months old son.
  • reviewer-img
    Mon, 25-Jan-2021
    Gundi Rottges
    Learn many simple ideas and mistakes which never crossed my mind.
  • reviewer-img
    Mon, 01-Feb-2021
    Rita Anabila
    Eager for the in-depth courses, especially the ones analyzing the facets of the traits.
  • reviewer-img
    Sun, 07-Feb-2021
    trejos alfredo
    This course is interesting!I enjoyed every bit of it and I would be able to apply all that I've learned.
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Includes:
  • 02:01:37 Hours On demand videos
  • 12 Lessons
  • Anytime access
  • Access on mobile