Marketing and Sales: Customer Support

Students will discover the new opportunities in online customer support services and the way to use these opportunities to their advantage.

Beginner 4(19 Ratings) 137 Students Enrolled
Created by Parvati Devadideva Last updated Thu, 04-Mar-2021 English
What will i learn?
  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support

Requirements
  • Anyone can attend this course.
  • There is no essential requirement for this course
  • No prerequisites needed
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Description

Customer support accustomed mean a face-to-face conversation with a customer or a call. Today, technology has changed how we approach customer support. It now encompasses the web, websites, webchats, and even smartphone apps. The customer experience begins long before the acquisition is created.


Students will discover new opportunities in online customer support services and a way to use these opportunities to their advantage.

Who this course is for
  • Students who want to establish themselves as thorough professionals in their organizations.
  • Expand their skills
  • Every one who wants to enhance life and improve their quality of life

Curriculum for this course
13 Lessons 01:05:31 Hours
Courses
13 Lessons 01:05:31 Hours
  • Getting Started 00:01:08
  • What Is Customer Service 00:06:27
  • Challenges 00:06:39
  • Email 00:05:57
  • SMS 00:06:18
  • Webchat 00:06:14
  • Multi Channel Apps 00:06:15
  • Support Ticket Apps 00:06:20
  • Documentation 00:06:06
  • Feedback 00:05:59
  • Be Proactive 00:06:46
  • Wrapping Up 00:00:41
  • Wrapping Up 00:00:41
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About the instructor
about-instructor
  • 3057 Reviews
  • 1024 Students
  • 204 Courses
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Student feedback
4
Average rating
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  • 36%
Reviews
  • reviewer-img
    Fri, 06-Nov-2020
    M. Hermiyawan
  • reviewer-img
    Mon, 09-Nov-2020
    Arnold Billones
    This course presented numerous approaches and insight into increasing self-discipline.
  • reviewer-img
    Wed, 11-Nov-2020
    khurram javed
    Yes it was a good match very helpful amazing
  • reviewer-img
    Mon, 16-Nov-2020
    Katherine Baker
    I’m learning lots, it’s always better of course when you can ask questions in real life, but of course, I realize with this type of tutorial it’s not possible!
  • reviewer-img
    Wed, 18-Nov-2020
    Frey Chu
    I like the teacher's approach. which is so realistic. The curriculum is well organized and makes perfect sense.Worth giving it a try!
  • reviewer-img
    Sat, 21-Nov-2020
    Lyndah Kambita
    talking about our unconscious biases, prejudices, and stereotypes. We have to improve upon our own biases and prejudices.
  • reviewer-img
    Tue, 24-Nov-2020
    Rajendra Vittal
    great examples. I enjoyed the training. it was like an eye opener on certain things we do unconsciously
  • reviewer-img
    Tue, 01-Dec-2020
    Yash Mahesh
    Now I know how to dress appropriately for the kind of work that I am engaged in.
  • reviewer-img
    Wed, 09-Dec-2020
    Lakshmi Dayanand
    very knowledgebale amazing highly recommended
  • reviewer-img
    Mon, 14-Dec-2020
    trena brown
    This was my first course, and I'm enjoying it so far. I think theInstructor was so much helpful and grabbed my attention.
  • reviewer-img
    Tue, 15-Dec-2020
    tim reissmueller
    Good course. Very relevant to all parts of life, both work and home.
  • reviewer-img
    Mon, 21-Dec-2020
    Joseph Azavedo
  • reviewer-img
    Wed, 23-Dec-2020
    Ai Vee
    fabulousssss.
  • reviewer-img
    Fri, 25-Dec-2020
    Kristen L
    I would like to thank for all of the effort and enthusiasm that he puts into his teachings. This is not a course that should be rushed through, if you do, you will lose out on a plethora of information that will not only guide you through how you choose to live mindfully, but will enable you to help others begin their own journey of mindful living.
  • reviewer-img
    Fri, 01-Jan-2021
    Benjamin Cavazos
  • reviewer-img
    Tue, 05-Jan-2021
    Estela Flores
    the second course by Instructor that I've taken - it also is a really good one, useful advice and exercises as well as downloadable guides and work books.Thank you!
  • reviewer-img
    Wed, 06-Jan-2021
    Mehrad Sayyar
    This course was really interesting, the lenght of it is perfect and it is perfectly clear
  • reviewer-img
    Tue, 12-Jan-2021
    Larissa Joanne
    Excellent course. Great teacher. I feel grateful!
  • reviewer-img
    Tue, 19-Jan-2021
    Alexis Anderton
    awesomeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee truly amazing Thanks Gurukol
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Includes:
  • 01:05:31 Hours On demand videos
  • 13 Lessons
  • Anytime access
  • Access on mobile